Safer Gambling Policy

winmasters is committed to Safer Gambling. We promote gambling as an enjoyable leisure activity and we believe that gambling can only remain this way if you stay in control and gamble responsibly. However, we know that for some people, engaging in betting and gambling carries risks and can be harmful.

Help is close at hand. The National Betting Authority of Cyprus offer online and telephone support. Visit https://safergambling.gov.cy or call +357 22 881800.

How do I gamble responsibly?

• View gambling as a form of entertainment and not a source of income.
• Only gamble what you can afford to lose. You can use Deposit Limits to help manage the amount of money you spend.
• Never chase your losses, as this can lead to problems.
• Monitor the amount of time you spend playing. You can use Reality Checks to remind yourself how long you have been logged into your account.
• Balance gambling with other activities. When gambling becomes your only form of entertainment you should stop and consider whether you are still having fun.
• Take regular breaks from gambling. Gambling continuously can cause you to lose track of time and perspective.
• Do not gamble when under the influence of alcohol or when you are upset or depressed, as it can impair decision-making.
• Think about how much time and money you spend gambling.
• Understand your chance of winning and how the product works.
• Know that if you ever need to talk to someone about problem gambling you can contact a problem gambling support organization.

Are you responsible?

We strongly believe that the only way to gamble at winmasters is responsibly. For a small number of people gambling can have a harmful impact. If you have concerns about the way you gamble, answer our short Self-Assessment to help recognize if you have a gambling problem.

Self-Assessment test (Gambling quiz)

Do you have a gambling problem? Ask yourself the following questions:

1. Do you feel guilty about the amount of money you spend gambling?
2. Do you need to gamble with larger amounts of money to get the same feeling of excitement?
3. Do you find it difficult to stop gambling after a loss?
4. Does your gambling cause any financial problems for you or your household?
5. Does gambling negatively affect your personal relationships, your job or studies?
6. Does your gambling cause you any health problems, including stress or anxiety?
7. Do you become restless if you are not gambling?
8. Do you feel that you might have a gambling problem?

Find out how safe your game is through a self-assessment test and you can seek for help if you face any problem or if you answered "yes" to any of the above questions.

In case you wish to submit any complaint to the National Betting Authority you can do so by clicking here.

Stay in control

For the majority, our customers enjoy winmasters.com.cy products as an entertainment experience and keep their participation within financial limits they can afford.

However, gambling can become addictive and that is why you can use all the methods below to keep your game under control.

Reality Checks

To help you manage the amount of time you spend playing at winmasters, you can set up a Reality Check alert on your account. Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time.

Deposit Limits

Τα Deposit Limits allow you to manage the amount of money you can deposit into your account during any 24 hour, 7 day or 30 day period and cannot be overridden. You should set deposit limits before placing a bet.

Stake Limits

Tα Stake Limits enable you to restrict the total amount you can stake in a calendar day, week or month.

Once your Stake Limit is reached for a particular period, you will be unable to place any more bets until the applicable time period resets.

Increases to Stake Limits will take 7 days to action and will be applied automatically once this period has elapsed. Decreases will apply immediately.

Time-out

If you want to take a short break from betting and gaming with us, you can do so by taking a Time-Out for a period of 24 hours, 48 hours, 72 hours, 7 days or 30 days or Custom one.

Custom Time-out

You can set a Custom Time-Out Period on a one-off or recurring basis. For example, you can apply a Time-Out to start on Monday 09:00 until Friday 17:30.

Once you begin your Time-Out, you will not be able to use your account for betting and gaming, although you will still be able to log in to withdraw any remaining balance. It will not be possible to reactivate your account until your chosen period has ended.

Self-exclusion

During a period of Self-Exclusion you will not be able to use your account for betting, although you will still be able to login and withdraw any remaining balance.

We recommend that you seek support from a problem gambling support service to help you deal with your problem.

How is Self-Exclusion applied?

1. You can self-exclude your account by selecting Self-exclusion in the relevant section and selecting the desired time period.
2. Alternatively, you can contact a member of our customer service team for assistance Customer Service and further information.

National Self-Exclusion Platform (NSEP)

Η National Self-exclusion platform facilitates players to control their betting and voluntarily exclude themselves from all online bookmakers who are licensed in the Republic of Cyprus free of charge.

What is National Self-exclusion?

The National Self-exclusion is a process that allows players to control their access to online betting websites. The player acknowledges that their betting activity has brought gambling related harm on their life, hence, they may use the self-exclusion tool for a more effective control of their betting activity. A player may be self-excluded from all National Betting Authority licensed betting websites either temporarily or for an indefinite period. During the self-exclusion period, the player has access to their current account only for the purpose of withdrawing their deposits and cannot create a new account in a licensed bookmaker’s website.

Type of Self-Exclusion

Short term Exclusion:

• 24 hours
• 72 hours
• 1 week
• 1 month
• Other option until 3 months

Long term Exclusion:

• 6 months
• 12 months
• 5 years
• Other options

To go to the National Self-Exclusion Platform, click here.

Support and Advise

Helpful Organisations

Customers experiencing gambling problems and others affected by problem gambling should seek help. The following organizations are available to provide free and confidential advice on matters of problem gambling.

• Safer Gambling: The National Betting Authority of Cyprus (Εθνική Αρχή Στοιχημάτων) offer online and telephone support to anyone who is affected by problem gambling. They provide information to help people make informed decisions about gambling and where to go for support and advice.
  Website: https://safergambling.gov.cy/en/, Phone: +357 22 881800


• CYPRUS NATIONAL ADDICTIONS AUTHORITY: it is the Supreme Coordinating Body of Cyprus – among others – and in the field of pathological gambling. The operator's website can be accessed by following the link: https://www.naac.org.cy/el/home-en.


• ΚΕΝΘΕΑ:Pan-Cypriot, non-governmental and non-profit voluntary organization active in the fight against Addiction Treatment addictions. The organization's website is accessed by following the link: https://kenthea.cy/ or on the telephone support line: 1422 – hours of operation: 9am – 7pm.


• Gambling Therapy: Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling. The Gambling Therapy app is free to download on iOS and Android devices.www.gamblingtherapy.org.

Protecting Minors

We carry out continuous age verification checks on all customers and ask for documentary proof of age where checks are inconclusive. The accounts of anyone under the age of 18 found to be gambling with winmasters will be closed and any winnings will be forfeited.

If you suspect that someone under the age of 18 is gambling with winmasters please Contact Us to report this so we can take appropriate action.

Please note that anyone who invites, incites, or allows a minor to participate in a bet is guilty of a criminal offence.

Website Blocking Software

There are many applications available for parents to detect or limit internet usage. These include:

• Net Nanny– General blocking software that protects children from inappropriate web content.
• CYBERsitter– Filtering software allowing parents to choose their own sites to block.

There are also specially designed applications that block access to game content:

• Gamblock
• Betfilter